Shipping policy

Shipping Policy

This policy applies to orders placed on syrenshop.com. Syren is a brand of Icon Health Science, LLC.

Where We Ship

We currently sell and ship only within the United States. International shipping is not available.

Available delivery options depend on your shipping address and are displayed at checkout.

Free Economy Shipping on All Orders

We offer free economy shipping on all orders for delivery within the United States.

No minimum purchase or discount code is required. Free economy shipping applies to all products, including individual items and bundles.

How Orders Are Fulfilled

Orders are shipped either directly by Syren or through Amazon Multi-Channel Fulfillment (MCF), which stores, packs and ships products on our behalf.

Syren remains your contact for order questions, delivery assistance and refunds.

Order Processing and Delivery

Orders shipped directly by Syren

Processing takes 1–2 business days before dispatch. Orders received after 3:00 p.m. Eastern Time, on weekends or on U.S. federal holidays begin processing the next business day.

Carrier transit time is additional to processing time.

Orders fulfilled through Amazon MCF

Delivery timing follows the applicable Amazon delivery estimate for the order. For eligible orders, Amazon offers Standard delivery in 3 business days. This estimate includes Amazon’s handling and delivery time.

Our separate 1–2 business day processing period for orders shipped directly by Syren does not apply to Amazon MCF orders. Any delay between your purchase and submission of the order to Amazon may extend the overall delivery time.

Delivery Estimates

Estimated delivery dates are shown at checkout for the available shipping options.

Delivery timing depends on inventory availability, destination and the fulfillment service. Estimates are not guaranteed. Weather, holidays and carrier delays may affect arrival dates.

Tracking Your Order

When your order ships, we will send a shipping confirmation email containing a tracking link.

If you do not receive it, check your spam or junk folder and confirm that the email address on your order is correct. Contact us if you need assistance.

Delayed or Missing Orders

If tracking stops updating, or your package is marked as delivered but you have not received it, email info@syrenshop.com with your order number.

We will review the tracking information, check with the fulfillment provider or carrier and work with you to resolve the issue.

Damaged, Defective or Incorrect Items

Contact us within 30 days of delivery if your order arrives damaged, defective or incorrect. We will offer a refund or replacement at no additional cost.

See our Refund Policy for details.