Refund policy
Syren 30 Day Satisfaction Guarantee
This policy applies to purchases made directly from syrenshop.com. We sell and ship only within the United States.
If you are not satisfied with your purchase, contact us within 30 calendar days of delivery for a refund. Opened and unopened products are eligible.
How to request a refund
Email info@syrenshop.com with your order number and the items you would like refunded. If you cannot locate your order number, provide the name and email address used at checkout.
No physical return is required. There are no return-shipping or restocking fees.
Refund timing and amount
We will respond within two business days and issue eligible refunds within five business days after confirming your purchase details. Refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.
Refunds cover the amount paid for the refunded items, including applicable tax. Original shipping charges are not refundable unless we sent the wrong item or the order arrived damaged or defective.
Damaged, defective or incorrect items
Contact us within 30 days of delivery if your item arrives damaged, defective or incorrect. We will offer a refund or replacement at no additional cost. We may request photographs of the item or packaging, but we do not require photographs of your body or a medical reaction.
Purchases from other retailers
Purchases from Amazon, Walmart or another retailer must be handled through that retailer under its refund policies.
Contact us
Email: info@syrenshop.com
Phone: (800) 243-8370