Privacy policy

Privacy policy

Last updated: November 6, 2026

Introduction

Icon Health Science, LLC (“we,” “us” or “our”) respects the privacy of our users (“user” or “you”). Syren is a brand of Icon Health Science, LLC. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website syrenshop.com (the “Site”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. Your continued use of the Site after a revised Privacy Policy is posted means you accept the changes.

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal data

Personally identifiable information, such as your name, shipping address, email address and telephone number, that you voluntarily give to us when you place an order, create an account, contact us, or sign up for emails. You are under no obligation to provide us with personal information, however your refusal to do so may prevent you from placing an order or using certain features of the Site.

Derivative data

Information our servers automatically collect when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.

Financial data

When you make a purchase or request a refund, payment information is processed by the payment service providers supporting the payment method you select at checkout. We may receive limited transaction information, such as payment status, card brand and the last four digits of a payment card, to manage your order, provide support and process refunds. For questions about how your payment information is handled, contact us at info@syrenshop.com.

Our online store is hosted on Shopify. Shopify processes personal information to provide the online store and checkout services. You can read more in Shopify’s Privacy Policy.

Mobile device data

Device information, such as your mobile device model and manufacturer, if you access the Site from a mobile device.

Data from contests, giveaways and surveys

Personal and other information you may provide when entering contests or giveaways or responding to surveys.

Use of your information

Having accurate information about you allows us to provide you with a smooth and efficient experience. We may use information collected about you via the Site to:

  • Fulfill and manage purchases, orders, payments and other transactions.

  • Process payments and refunds.

  • Email you regarding your order.

  • Respond to product and customer service requests.

  • Resolve disputes and troubleshoot problems.

  • Prevent fraudulent transactions, monitor against theft and protect against criminal activity.

  • Assist law enforcement and respond to subpoenas.

  • Compile anonymous statistical data and analysis for internal use.

  • Monitor and analyze usage and trends to improve your experience with the Site.

  • Increase the efficiency and operation of the Site.

  • Request feedback about your purchase or use of the Site.

  • Send you newsletters, coupons and promotional information, if you have opted in. 

  • Deliver targeted advertising.

  • Administer promotions and contests. 

Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By law or to protect rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property and safety of others, we may share your information as permitted or required by any applicable law, rule or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-party service providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, order fulfillment and shipping, data analysis, email delivery, hosting services, customer service and marketing assistance.

Marketing communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Online postings

When you post reviews or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site. 

Third-party advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that is contained in web cookies to provide advertisements about goods and services of interest to you. 

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Sale or bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party.

We are not responsible for the actions of third parties with whom you share personal or sensitive data. If you no longer wish to receive communications from third parties, you are responsible for contacting the third party directly.

Tracking technologies

Cookies and web beacons

We may use cookies, web beacons, tracking pixels and other tracking technologies on the Site to help customize the Site and improve your experience. Most browsers are set to accept cookies by default. You can remove or reject cookies, but this could affect the availability and functionality of the Site.

Internet-based advertising

We may use third-party software to serve ads, run email marketing campaigns and manage other marketing initiatives. This software may use cookies or similar tracking technology. To opt out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or the Digital Advertising Alliance Opt-Out Tool.

Website analytics

We may use analytics services to understand how visitors use the Site, identify popular content and improve the shopping experience. These services may collect information such as your IP address, browser type, device information and pages viewed, using cookies or similar technologies. You can manage cookies through your browser settings and any privacy controls available on the Site. Blocking some cookies may affect how the Site functions. For questions about the analytics services used on our Site or their privacy policies, contact us at info@syrenshop.com.

Getting a new computer, installing a new browser, upgrading a browser, or clearing your browser’s cookies may also clear opt-out cookies or settings.

Third-party websites

The Site may contain links to third-party websites and services that are not affiliated with us. Once you leave the Site through these links, any information you provide to those third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices of any third-party sites or services.

Security of your information

We use administrative, technical and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, no security measures are perfect, and no method of data transmission can be guaranteed against interception or misuse. Therefore, we cannot guarantee complete security of information you provide.

Policy for children

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information below.

Controls for Do-Not-Track features

Most web browsers include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your preference not to have data about your online browsing monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.

Options regarding your information

Account information

You may review or change the information in your account at any time by logging into your account settings or contacting us using the contact information below. Upon your request, we will deactivate or delete your account and information from our active databases. Some information may be retained to prevent fraud, troubleshoot problems, assist with investigations, enforce our terms or comply with legal requirements.

Emails and communications

If you no longer wish to receive emails or other communications from us, you may opt out by:

  • Clicking the unsubscribe link in any marketing email

  • Contacting us using the contact information below

California privacy rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes, and the names and addresses of all third parties with which we shared personal information in the preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing using the contact information below.

Contact us

If you have questions or comments about this Privacy Policy, contact us at:

Icon Health Science, LLC
40 Richards Avenue, Third Floor
Norwalk, CT 06854
Phone: (800) 243-8370
Email: info@syrenshop.com

Syren is a brand of Icon Health Science, LLC.